Refund Policy

Refunds & Return Policy

Virtual Design & Consultation Services:

• All design consultations and virtual services are non-refundable once the service has been delivered or commenced.

• If you need to reschedule a consultation, please provide at least 24 hours' notice.

 

Physical Product Returns (Store or Marketplace):

• Most items purchased through our store are eligible for return within 14 days of receipt, provided they are unused and in original condition.

• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

 

Damaged or Defective Items:

• Notify us within 3 business days of receiving a damaged or defective item by emailing [info@espydesignbuild.com] with your order number and clear photos.

• We’ll arrange for a replacement, store credit, or refund depending on the item and availability.

 

Made-to-Order or Custom Items:

• • All custom, made-to-order, or final sale pieces are non-returnable and non-refundable.

  Design Deposits & Cancellations:

  • Deposits made for design services are non-refundable but may be applied to a future project if canceled before design work begins.

  • Cancellations after work begins will be assessed a fee based on time and materials used.

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